Data Cleaning for Debt Collection
Reach the right party, first time
Debt collection lives or dies by right-party contact rate. Every dead mobile, reassigned landline or bounced letter is a wasted touch and a potential FCA-reportable complaint. Data Soap cleans the underlying contact data so your collectors spend their time talking to debtors - not voicemail.
Three issues every collections head sees on a Monday morning
Right-party contact rates below 30%
Stale phone numbers and reassigned mobiles destroy your dialler ratios. Cleaner data, higher contact rates, lower cost-per-collection.
FCA + ICO scrutiny on the rise
Calling the wrong number is now a CONC 7 breach and a likely data-protection complaint. Both regulators have stepped up enforcement in 2025.
Complaints volume eating margin
Most complaints trace back to bad data: wrong-person calls, dead-letter post, undeliverable emails. Each one costs you time, money and FCA reportability.
Data Soap services for collections teams
HLR Mobile Validation
Removes disconnected, reassigned and roaming-only numbers from your dialler list before the campaign starts. Improves contact rate and cuts complaint risk.
Landline Validation
For older accounts where the landline is the only number on file. Validates against live UK exchange data so you know the number is still in service.
PAF Address Validation
Statutory demands, settlement letters and notices have to land at the correct address. PAF validation confirms every record matches Royal Mail's live address file.
Email Verification
Modern collections often try email contact before phone. Verifying addresses first protects sender reputation and avoids deliverability issues.
FAQs
Is HLR validation FCA-compliant?
HLR validation is a passive network query - it returns the status of a number without sending an SMS or initiating a call. There is no consumer-facing contact, so it does not trigger CONC 7's contact-frequency rules. It actively helps compliance by reducing wrong-party contact.
Do TPS rules apply to debt collection calls?
TPS does not protect debtors from a legitimate debt-collection call - that is an existing-business-relationship exception. But calling the wrong number (because the debtor's old mobile was reassigned) is a separate ICO complaint vector entirely.
How does cleaning data help my complaint rate?
Most third-party complaint calls are wrong-number issues, not collector-conduct issues. Removing dead and reassigned numbers from your campaign before it runs cuts the most common complaint root-cause directly.
Can I run validation just before each dialler batch?
Yes - the API is designed for that. Pre-call validation runs in under a second per number, so you can filter dead lines out of every batch as it goes to the dialler.
Want to try it first? Grab £200 of credits + 25 free SMS for £4.99 - no contract, no salesperson.
