Data Cleansing FAQ's

Get your questions answered here

  How will mobile phone number validation help my business?

If your business involves data capture, whether online or offline, you will know how important and valuable an accurate, contactable number is from a sales perspective. Cleansing your existing databases in bulk will help maximise your ROI, ensuring that your call centre dialling costs are kept to a minimum, staff morale remains consistent and high, productivity improves and conversions increase.

  What services does the portal offer?

The portal currently offers Advanced HLR, Landline Cleansing, TPS, CTPS and DNC (internal Do Not Call list) screening.

  What is the cost of this service?

Data Soap is a cost-effective, pre-pay service that allows you to top up via your account using PayPal. There are many different bundles available online which include Advanced HLR, Landline Cleansing and TPS credits. We can also tailor a package to suit your needs and type of business. Please contact your Account Manager for bespoke package pricing.

  What information does Data Soap return for an HLR lookup?

Data Soap returns the network, mobile network code, country of origin, mobile country code and ON/OFF status of the device.

  What is the difference between HLR and Advanced HLR?

Our Advanced HLR service is a hybrid HLR (Home Location Register) check, which is an accurate way to clean a mobile number ensuring it is live and connected, and the handset is switched on as well as being capable of receiving a call or SMS. Advanced HLR improves on existing HLR (Home Location Register) technologies in order to reduce the number of false negative results which erodes your existing data unnecessarily. Advanced HLR is the clean service of choice for call centres, list owners and websites gathering mobile numbers in real-time.

  Can I check to see if numbers are on the Corporate TPS (CTPS)?

Yes. We check every phone number against both, the consumer TPS and Corporate TPS, when the TPS option is selected.

  What information does Data Soap return for an HLR lookup?

Data Soap returns the network, mobile network code, country of origin, mobile country code and ON/OFF status of the device.

  Do I use up Advanced HLR credits if the number is shown as ‘OFF’ or appears on the TPS?

Yes.

  How do I validate a batch of numbers?

Upon logging into your account you will need to go to the ‘JOBS’ section of the site. Here you will find step-by-step instructions on how to upload your list, process and download your results.

  How many numbers can I validate at once?

There is no limit to the amount of numbers that you can check via the portal, however it is important to bear in mind that the larger the batch the longer it will take to upload and process.

  Do I have to wait while my lists upload?

File uploads are handled through the browser and received by our web servers. You will need to wait for your file to upload before the batch job can begin processing. Once processing has begun, there’s no need to wait, you will receive an e-mail notifying you when your job is complete and your file is ready for download.

  I have multiple websites, can I use the API version of the service across all of them?

Yes you can. The API conducts multiple lookups simultaneously, with requests being submitted from several domains and/or servers. This can be provisioned under a single user account for ease of use.

  What do I need to do to begin using the Data Soap API?

Begin by creating your free account. Once your account has been set up, you will have access to the Help section where you will find our simple API Integration document explaining how it works. Our technical team are also on-hand to answer any questions you may have.

  Is Data Soap fast enough to use in real-time?

Yes, we operate a dual redundant and dedicated back-end, which we believe to be the fastest and most reliable in the UK. We typically return the result of your mobile lookup in less than 2 seconds and your landline look-up in up to 15 seconds.

  Can I TPS/CTPS check landline numbers as well as mobiles via the portal?

Yes.

  How up to date are the lists for TPS/CTPS checks?

Liquid11 Data Ltd is a TPS/CTPS licence holder and we download a copy of the TPS/CTPS register to screen against daily.

  Do I use up Advanced HLR credits if the number is shown as ‘OFF’ or appears on the TPS?

Yes.

  What is the best option for me, batch uploads or the API?

The Batch Uploads method allows you to import a list of numbers in a straightforward text or CSV file. Data Soap will then validate your data for you, and once completed you will receive an email letting you know your file is ready and results can be downloaded. This is the simplest option for most people.

The API allows you to integrate Data Soap directly into your existing website(s) or service. This allows you to validate mobile and landline results in real time, and store results directly in your own database.


Have a question that isn't listed above? Feel free to get in touch with us